Appro Support and Services - High Performance Computing Solutions

Appro - High Performance Clusters, Servers, Supercomputer Solutions

High-Performance Computing

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Support and Services

Appro’s products are designed to meet the needs of data centers, especially in the areas of serviceability and maintenance. Our service and support team is dedicated to ensure the success of installations to meet customers’requirements and satisfaction.

Service & Support datasheet

Appro Standard Limited Warranty
Appro offers 2-year standard limited warranty. The warranty covers: replacement of factory parts and labor, help desk support for repair or replacement parts from 8 AM to 5 PM PST (Monday through Friday except holidays). Warranty is valid from the date of shipment. Appro Standard Limited Warranty can also be extended from two (2) years to three (3) years at an optional cost.

Appro Standard Limited Warranty Document

You can choose from a full portfolio of fixed-price packages

Rapid Exchange Service

Replace failed hardware components quickly and conveniently with Appro Rapid Exchange Service. This easy-to-use service option gives you a convenient and cost-efficient alternative to onsite repair for Appro products. Rapid Exchange Service is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.

Benefits and Value

On-Site Maintenance Services

A. 8/5 Help Desk Next Business     Day (NBD) On-Site Response
    (Site’s local time)

B. 24x7x365 Help Desk with
    Next Business Day On-Site
    Response

C. 24x7x365 Help Desk with
    Same Day 4-Hour On-Site
    Response

Learn More

Installation Services

A. On-site Installation

B. Custom Cluster-Ready Rack
Installation

Learn More

Contact Tech Support

(800) 927-5464 (US Only)
(408) 941-8100 opt.2 opt.3
Tech Support Request Form

Email RMA

RMA request form

Downloads & Manuals

Email Tech Support

Appro is focusing its product design to address the HPC cluster market and key customer requirements including system management, high availability and price/performance for HPC applications. Appro has shown the ability to win highly sought-after, large-scale HPC deals positioning the company to benefit from strong market growth that IDC projects through 2012.

Earl Joseph,
IDC Program Vice President, Technical Computing

Customer Quote

“Appro not only offered us a cost effective solution but they also improved our required technical specification through better reliability, greater fault tolerance and redundancy as well as more flexibility with regards to system scalability.”

Bob Bell,
Technical Director, ING Renault F1 Team